Gusto Technical Service Program

Create your service records by entering information such as the serviced device, customer complaint, appointment date, and the person who forwarded the service

With the Gusto Technical Service Program, you can:

• Register service requests with details like device information, complaint description, appointment date, and request source

• View technicians’ workloads and distribute service tasks efficiently

• Create service forms and easily record on-site service details either online during the service or at the end of the day

• Customize and color-code service stages according to your workflow

• Track the entire service process from the moment it is opened, along with the responsible departments and technicians

• Print service forms for customers and generate barcode labels containing customer details and record numbers to attach to devices for easier tracking

• Check whether devices are under warranty based on installation dates and maintenance contracts

The system works in full integration with Gusto ERP. Data defined in Gusto can be used directly in the application without re-entry, and information created in the application is automatically transferred to Gusto. It operates with complete integration and requires no additional data input.

Technical Service Mobile Application

Through the mobile application compatible with Android devices, technicians can:

• View assigned service jobs

• Quickly enter performed operations

• Close service records directly from the field

Ensure seamless and uninterrupted job tracking between the headquarters and technicians.

Detailed Reporting

Access comprehensive reports such as:

• Order Reports

• Customer Current Account Statements

• Incoming Transfer Reports

• Detailed Sales Reports

• Interest (Adat) Reports

• Customer Risk Reports

• Detailed Collection Lists

• Aging Reports

• Reconciliation Reports

• Financial Summary Reports

These reports allow you to easily reach the information and ready-to-use documents you need. You can monitor customer risks, unpaid balances, and due dates, and direct orders accordingly.

Thanks to the system’s collection feature, you can integrate credit card payments with your company’s payment applications. Field-entered records are integrated into the central system, ensuring accurate and timely receipt of collection data. After payment, generated receipts are instantly reflected in customer account transactions.

You can also assign targets to your sales team based on customer, product, or product group, and to your dealers based on product and product group. These targets can be compared with actual results and reported. Additionally, the system analyzes previous year and month sales data to suggest estimated target figures.

Centralized Workforce Management

• Full control of all teams and field operations

• Management of skills, responsibilities, and tasks

• Tracking of working hours, leaves, and activities

Future-Oriented Planning

• Individual and collective performance statistics based on historical job completion data

• Calculation of changing workload parameters

• Concrete insights into potential business volume for upcoming periods

Analysis and Reporting

Generate all sales-related reports, including:

• Orders, collections, and stock levels

• Best-selling and non-selling products

• Most active and least active dealers

• Most and least used payment methods