Service Satisfaction Software

Custom software development and solutions are created entirely based on the specific requests and requirements of the customer.

With Gusto Service Satisfaction Software, a business automation system will be provided, including technical service management, user panel, surveys, gift selection, lottery system, main administrator, sub-administrators, technical service users, general users, and detailed reporting capabilities.

Modules and Applications Included in the Service Satisfaction Software:

Admin Module
Sub-User Service Module
Technical Service Management
Customer Management
Archiving
Website
Rating System
Lottery & Gift System

Admin Module

• Full control over the system

• Ability to create authorized services

• Update and delete created services

• Track consignment items in the service, if desired

• View real-time service activities

• Report on service activities

• Monitor service activities through charts

• Access statistical information about service activities

• Report on requests and complaints

• Archive created service forms

• View requested service forms when needed

• Generate reports by category

• Generate reports by products

• Track how long a customer’s product has been in service

• View customers’ scheduled service appointments

• See service occupancy rates

• Create and publish surveys

• Update published surveys

• View survey results in real-time

• Report survey results

• Monitor survey results via charts

• System automatically creates a lottery for customers who completed surveys

• View winners in a list

• View backup winners in a list

• Create a gift points system

• Set gift point percentages via the system, with optional updates

• Create and update gift lists

• Access and report on products selected by customers

• Access customer lists

• Send SMS via Gusto SMS system

Sub-User Service Module

• Log in with a username and password

• Track appointments entered by customers

• Fill out service forms requested by the center

• Upload photos if needed

• Submit created forms through the system

Customer Module

• Fill out surveys related to the service after completion

• Submit requests, complaints, or suggestions at any time

• Create an account with a username and password

• Optionally register via Facebook

• View service history and completed activities

• Track warranty periods of purchased products

• Redeem points to claim desired products

• Request service appointments