Formlar Cepte Software

With Formlar Cepte, you can create online surveys and send them to your customers via SMS without any infrastructure costs.

Formlar Cepte allows you to design customer management surveys online and send them easily via SMS. Since there's no infrastructure cost, you can eliminate the need for manual checks and records. Customers can rate the questions you’ve sent, and you can measure satisfaction or success based on the responses received.

Thanks to its device-compatible interface, Formlar Cepte can be accessed from anywhere.

Be as close to your customers as their mobile phones…
Any organization with a customer portfolio, a target audience, or a goal of digital transformation can benefit from this tool.

You can also monitor your dealers. Allow dealers to add their own customers to the system so you can evaluate and score each one individually.

Track overall customer satisfaction across all your dealers. You can reward the most engaged dealer, select winners from random participants, and generate winner lists.

Usage Scenarios

★ Use for cleanliness inspection checklists in your businesses
★ Apply it in restaurant hygiene and control systems
★ Use it to collect feedback after your sales representatives visit clients
★ Utilize it during project handovers
★ Allow municipalities to gather citizen feedback based on visited departments and generate detailed reports
★ Measure employee satisfaction and create customized forms

Formlar Cepte supports your institution in developing service delivery policies aligned with its mission, vision, and principles related to quality management.

It evaluates the current status in terms of efficiency, effectiveness, and service quality, mobilizes institutional resources according to established policies and plans, monitors the implementation, and takes necessary actions to ensure continuous improvement in service quality. Solutions from corrective and preventive actions are standardized and implemented.

It also promotes:

• Enhancing employee knowledge and skills

• Encouraging participation in management

• Assigning roles based on job descriptions

• Ensuring intra unit coordination

• Creating an environment of trust and continuous improvement among employees

Whenever you need real-time field data, Formlar Cepte is your best assistant!